About Us 🚀

Immutable is a global technology company, powering the world of NFTs on Ethereum. We are on a mission to be the number one ecosystem for NFTs which empowers and rewards users. Founded in 2018, Immutable is one of the fastest Australian companies to reach unicorn status, having raised more than AUD $300M+ and having a valuation of AUD $3.5 billion.

Currently, the Immutable Group consists of the Immutable Platform, the preferred developer platform for building & scaling web3 games on Ethereum, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.

It is our ambition to make digital worlds real; we have incredible global growth plans as we strive to become the number one ecosystem for NFTs.

Come and join us as we pioneer in this space! 🚀

The Head of Customer Operations will strategically bring to life the user experience for all platform users and game players. In this role, you will own the end-to-end experience of users seeking support, and the ultimate resolution of those issues, where you will be constantly challenged to find solutions to problems which have not been encountered before. This will include creating strategy and implementing tooling, processes, analytics, and resolution paths.

At the core of the role, your goal is to build a seamless customer experience and help our product, engineering, and design teams prioritise the most important builds. This role will play a critical role in distilling and sharing the voice of the customer internally, helping to upgrade our approach to building products that help partners achieve their goals and players have great experiences.

As a senior leader, you will build, lead, and evolve a world-class technical function of highly skilled and diverse team members. You will inspire and develop your team in a rapidly scaling environment.

We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:

💸We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance

💻 While we offer flexible working arrangements, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass

📲We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.

🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development

📚 Enjoy access to free online courses via Udemy

💆🏽‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing

🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service

🎁 Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe

👨‍👧‍👦New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments

🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday

Additional Information:

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!

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