Head of Partner Success
Immutable Systems
Administration
Australia
Posted on Friday, March 22, 2024
About Us 🚀
Immutable is a global technology company, powering the world of NFTs on Ethereum. We are on a mission to be the number one ecosystem for NFTs which empowers and rewards users. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M+ and a valuation of AUD $3.5 billion.
Currently, the Immutable Group consists of the Immutable Platform, the preferred developer platform for building & scaling web3 games on Ethereum, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.
It is our ambition to make digital worlds real; we have incredible global growth plans as we strive to become the number one ecosystem for NFTs.
Come and join us as we pioneer in this space!
About The Role 🤔
The Head of Partner Success will lead our global Partner Success function. Partner Success is responsible for the growth and retention of all managed game developer partners, including our most strategic partners. This role at Immutable demands a high attention to detail and a strong bias to action. Gaming is uncertain, and so the team must be working towards clear and actionable outcomes with partners - including ensuring successful launches on the Immutable platform, finding opportunities to further the adoption of Immutable’s platform products, and driving growth opportunities with the highest-confidence partners. As the team manages several concurrent streams, you will be driving focus on the most important areas through critical thinking, strategic planning and internal alignment
As a senior leader, you will be building, leading and evolving a world-class team. You will hire, inspire and develop your team in a rapidly scaling environment. Internally, you will gain detailed knowledge of the problems game developers are facing in web3, and use that to help other teams identify opportunities and solve gaps. This role will directly contribute to our commercial strategy, as well as represent the customer as inputs into several other key areas of Immutable.
You’ll Be Empowered To 🎮
- Facilitate the growth and retention of games by taking ownership of partnership growth plans, and accountability for the ongoing success and retention of all managed partners on the platform.
- Become a trusted advisor to partners, understanding their needs and providing guidance on launching games in web3. You will have the opportunity to personally develop and maintain strong relationships with key customers to drive satisfaction and loyalty. This will include key ownership over transaction volume, revenue, and active buyer number targets over time.
- Create and drive a world-class strategy for Partner Success. You will design the operating model to bring this to life, including building OKRs, and health metrics and utilising data to generate insights.
- Develop processes to identify upcoming hit games through data and invest heavily in building a detailed understanding of their plans to make them successful.
- Share customer insights with several teams for planning, including PED, Marketing, Tokenomics, Solution Architecture, our Game Studio, Business Development and others. You will also coordinate with all of these teams to support the needs of our games.
- Lead, mentor and inspire a team of Partner Success managers, fostering a culture of excellence, customer obsession and innovation.
- Develop strategies to attract and retain top talent.
We'd Love You To Bring 🤝
- 8+ years of experience building global, distributed teams that work on Partner Success, Account Management, or similarly related fields in your industry.
- 5+ years working with executive-level stakeholders: You are comfortable interfacing with business customers through multiple channels, both async and synchronously, including with C-level profiles.
- 4+ years of leadership experience.
- Expertise in developer-based fields, building empathy for the developer and their needs.
- Demonstrated success in surfacing and driving product enhancements and feature development to serve partners.
- Strong passion for gaming + web3 - this role will be actively working on identifying opportunities with games on core game loops.
- Analytical mindset with strong problem-solving and project management ability.
- Detail-oriented professional with the ability to oversee multiple tasks and projects simultaneously.
- Exceptional communication, interpersonal and leadership skills.
- Gaming experience preferred and must be web3 curious.
About the Team:
This role will be part of the Immutable platform team. The goal for Immutable X is to be the leading platform for NFT minting & trading “powering the world of NFT’s”. Our customer success mission is to deliver the highest level of end-to-end customer support from integrations to product expansion, to be the undisputed leader in scalable blockchain technology.
We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:
Attracting the best global talent:
💸We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance
💻 While we offer flexible working arrangements, we have an epic head office in the heart of Sydney and offer remote office hubs around the globe via a WeWork all-access pass
📲We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.
Levelling up your growth
🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development
📚 Enjoy access to free online courses via Udemy
Helping you thrive
💆🏽♀️ Enjoy USD $800 per year to put toward your health and wellbeing
🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
🎁 Get premium access to mindfulness resources, online fitness classes and discounts at major retailers through Perkbox
Leave when you need it the most:
👨👧👦New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday
Additional Information:
Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far. For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don't meet all the job listing requirements, do yourself (and us) a favour by still applying! You'll likely bring something to the workplace that we haven't thought of yet, and we would love to hear from you.
We are a 2022 Circle Back Initiative Employer – we commit to responding to every applicant.
*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!
Join us in shaping the future of web3 gaming!
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